Delivery

Unless otherwise specified, all goods will be shipped by UPS surface freight or USPS mail, with pre-paid costs and charges added to the invoice. All domestic freight charges are invoiced at prevailing UPS rates, plus insurance. The customer may specify alternate shipping (e.g., Next Day Air, 2nd Day Air, 3-Day Select), at the time of order for an additional shipping charge.

Please note that, for security, and at the sole discretion of icon Electronics., a signature may be required upon delivery. UPS will make a total of three daily attempts to obtain a signature of someone at the address, when this restriction is in place, which cannot be removed.

We ask that you please plan accordingly to ensure receipt of your order.

If a UPS package arrives damaged please call 1-800-631-0300 and speak to a live customer service representative who will immediately rectify the situation.

Pallet Freight Damage: Any and all damage claims must be made with the responsible carrier. Claims must be made by you. icon Electronics cannot initiate claims on your behalf. For export orders outside of the United States, icon Electronics is not responsible for local custom regulations or charges. Please check with your local customs office to determine if duty will be added to your order. All goods shipped within the United States are duty free.

Any change to your UPS shipment can only be authorized by icon Electronics. Please contact icon Electronics if you need to make any change to your delivery.

icon Electronics strives to ship all orders on the date of purchase Monday through Friday. Orders received after 5pm EST Friday may be processed the following business day. icon Electronics offers real-time stocking information to help you with your purchasing decisions.

Tracking # and Order # on the Account Page update each day at 10:30pm EST.